Frequently Asked Questions (FAQ)
Welcome to the Garden Party Knowledge Base! Please select the category related to your question from the left menu.
How Do I Get RARE FISH For My Tank?
How Do I Get the Princess hat
When do the greenfingers games happen?
How Do I Get the Halo
How do I play the games?
How Do I Get the Easter Eggs, bunny ears and bunny suit?
How Do I Get the GOLDEN LION Suit?
How Do I Get the POLAR BEAR Suit?
How Do I Get the Headphones?
How can I earn lots of ORBS?
How can I get rare items that are not in listed in the FAQ?
How Do I Get the Royal crown
How do I climb up to my treehouse for the first time?
How can I become a Garden Party RANGER?
How Do I Get the Zorro mask?
How soon does membership take effect?
Credit Card: Memberships purchased using the Credit Card payment option are activated instantaneously.
PayPal: Memberships purchased using PayPal are activated within 1 day.
Mail: Purchases made by mail may take up to 4 weeks to process.
If the appropriate amount of time has passed and you have not received your membership, please contact the GardenParty Billing Team at support@gardenpartyworld.com
How Do I Get the DISCO GLASSES?
How Do I Get the Christmas themed items?
How do I fly as a bee?
Once you have it click on the sky and you automatically put your bee suit and fly.
How Do I Get the FISH HAT?
How Do I Get the Blue Retros?
How Do I Get the Jamaican Hat?
How Do I Get the Viking hat?
What is a Ranger and what can they do?
Rangers are helpful to all players with game questions.
How Do I Get the Halloween themed items?
How Do I Get the LARGE AFRO?
How Do I Get the red and white stripey top hat?
How do I change the way I look or get my accessories?
What does it mean that my inventory is full?
How Do I Get the Sombrero?
Which payment methods do you accept?
What is a Ranger and what can they do?
How do I renew my membership?
Note: If you currently have an active monthly recurring membership, you will not be allowed to renew your membership. You must first cancel your recurring billing and then renew your membership.
How do I enter the gardener of the month competition
Is there a family or group rate?
Can I transfer my membership to a different gardener?
I have username or password errors?
If this does not fix your problem:
Please contact us at
support@gardenpartyworld.com
If this does not fix your problem:
You may have a slow or lost connection.
Please see the lost connection help for more information.
How do I enter the art competition?
Why is my credit card statement showing an extra fee for my GardenParty membership?
How do I enter the Creative Writing competition?
How do I write stuff on the forum?
How do I change my membership package from a monthly recurring membership to a six or twelve month membership?
How Do I Change my Password?
You can also change your settings when you log in to your Account.
Some parts of the game are not appearing on my screen?
1. Reason 1 - Screen Resolution You might not have enough screen resolution to show these parts of the game. Its easy to adjust your screen resolution.
If you are using PC
If you are using a Mac
2. Reason 2 - Flash Player Version You might not have the right version of Adobe Flash Player.
Reason #1:
If you are using a PC:
1. Log out of GardenParty. Go to the desktop of your computer.
2. Click on the right button on your mouse. A box will pop up. Click on Properties.
3. Another box will pop up. Look at the tabs running across the top. Click on Settings.
4. You will see a little box titled Screen Resolution. In this box is a bar with an arrow on it. Use your mouse to drag the bar to the right until the screen resolution reads 1024 by 768 pixels or higher.
5. Click OK.
6. Log back on to GardenParty and try playing the game again.
If you are using a Mac:
1. Log out of GardenParty.
2. Click on the blue apple icon on the top left of your screen. A menu will appear. Click on System Preferences.
3. Find the icon that looks like a computer monitor. It will say Display underneath. Click on this icon.
4. A box will pop up. Inside this box you will see the word Resolutions. Make sure that the resolution highlighted is 1024 x 768 or higher. If it is not, use your mouse to highlight 1024 x 768.
5. Click on the red button on the top of the box to close the box.
6. Log back on to GardenParty and try playing the game again.
Reason #2:
You might not have the right version of Adobe Flash Player to run the game properly. You will need to download a new flash player. There are a few ways to do this;
1. Try to play a game on GardenParty. You may get a message that says you need to download the newest version of Flash Player. Dont ignore it. Click OK to start and follow the steps you are given.
2. Visit Flash Player Download Center to update Flash Player. Follow the instructions on the Adobe website.
Will my membership automatically renew?
Six and 12 month memberships do not automatically renew, regardless of payment method.
I am asked to clear my Cache?
I cannot connect to the server?
2. Check to make sure you are using the latest version of Adobe Flash Player. Your flash player is the part of your computer that lets you play GardenParty. You might need to install the newest version. The best way to do that is to go to the Flash Player Download Center.
3. You might need to clear out your cache. Please go to I am asked to clear my web browser cache to find out how to do this. It is simple to do, so you should try it and see if it helps.
4. If none of these things work, you should call your Internet Service Provider (ISP). That is the company that you pay to connect to the Internet. They might be using a firewall that is blocking the ports that lead to Garden Party. When you call them, tell them to open up these ports for TCP traffic, inbound and outbound: 3724, 6112, 6113, and 9875.
5. Your computer might have a firewall built into it. Programs such as Window XP, Vista, and Mac OSX have a firewall that might prevent you from logging on to GardenParty. Talk to a parent about how to change the settings on your firewall.
Loading takes forever?
1. Refresh or reload the web page. Look at the very top of your screen. Click on "View". You will see a list of choices. Click on "Refresh" or "Reload". You can also refresh or reload by clicking a button in your toolbar on top of the screen.
2. You can also check the "Breaking News" on the Garden Party log in page. Check to see if something brand new has been added to the site. If it has, it might mean a lot of people are logging on at once to check it out. Wait a few minutes and try again.
3. You might just have a slow connection to the Internet. Please read My connection is slow? to find out more about this issue.
4. Sometimes you are able to download most of a page, and then it stops. This could be a cache issue. Try clearing your cache. Please check your browsers help to find out how to clear cache.
I am not sure what kind of computer I should be using?
Processor: Pentium III Speed: 500MHz Modem Speed: 56K modem or better Operating System: Windows 98, NT, 2000, ME, XP, or Vista Web Browser: Internet Explorer 6, Netscape 7.2, or Firefox 1 Flash Player: Adobe Flash Player 9
Every type of PC is different, so you may have to ask an adult to help you check the settings. If you use WinXP you can right-click on "My Computer" on the top of your screen. Then click on "Properties" to get most of the information.
If you use a Mac, it should have:
Processor: PowerPC G3, G4, G5, or Intel core Modem speed: 56K or better Memory: 256MB RAM Operating System: Mac OS X 10.3 Web Browser: Firefox 1.0.3 or better, Safari 2.0.4 Flash Player: Adobe Flash Player 9 To check your settings on a Mac, click the blue apple on top of your screen. Then click on "About This Mac" to get most of the information.
How do I renew my membership?
The game is running slowly?
1. Make sure you are not running any other programs while you are on Garden Party. If you were visiting another website first, make sure you exit out of it. Do not try to play GardenParty while you are downloading music or video content from another site. This will slow things down a lot!
2. Sometimes things run slowly when the server is very busy. For example, Friday afternoon is a popular time to play Garden Party. You might find that the game runs slowly then. Log in again, and this time try clicking on a server that is not quite as full of gardeners as the others.
3. Sometimes a computer has a bad connection to a server. When you are asked to choose a server on GardenParty, try clicking on a different server. You might get a better connection.
4.You might be playing from a slow computer. There is not much you can do about that except to play on a different computer. You might also have a slow Internet connection. Please read My connection is slow! to find out more about this issue.
Will my payment information be secure?
How soon will the cancellation take effect?
For example, if you purchase a membership on the 5th day of a month, and then cancel your membership, (immediately or otherwise) you will be charged one time only, and your membership will automatically expire on the 4th day of the following month.
How do I change method of payment?
How soon will the cancellation take effect?
For example, if you purchase a membership on the 5th day of a month, and then cancel your membership, (immediately or otherwise) you will be charged one time only, and your membership will automatically expire on the 4th day of the following month.
I lost my connection?
1. This might be a problem on Garden Party's end, not yours. The server might be offline so that Garden Party can update or work on the website. If you can get to the Garden Party home page, click on "Blog". You can find important news there about what is happening on the site.
2. Garden Party might be very busy. Any time a new items are added or a party is going on, lots of people log on at the same time. Friday afternoons are very busy, too. Try playing at a different time of day when things are not as busy.
3. Try logging on to a different Garden Party server. You might find a server that is not as busy as the one you were on before.
4. You might be playing from a slow computer. Try playing from a faster computer, if you can. Or read My connection is slow? to learn some ways you might be able to make your computer run faster.
5. If you have a wireless connection to the Internet, check to see that you have a "Very Good" or "Excellent" connection. A poor wireless connection will cause you to lose connection.
6. If you are playing Garden Party on a laptop, do not close the screen without logging out. This will cause you to lose your connection.
7. If you are using America Online, make sure you have the latest version of AOL. Your computer might have a firewall built into it. Operating systems such as Windows XP, Vista, and Mac OS X have a firewall that might prevent you from logging on to GardenParty. Talk to a parent about how to change the settings on your firewall.
8. If none of these things work, you should call your Internet Service Provider (ISP). That is the company that you pay to connect to the Internet. They might be using a firewall that is blocking the ports that lead to GardenParty. When you call them, tell them to open up these ports for TCP traffic, inbound and outbound: 3724, 6112, 6113, and 9875. (Do not worry if this sounds strange to you... your ISP will know what you mean!)
Remember me does not work?
*If you have a PC
*If you have a Mac
If you have a PC:
1. This change can be made on the GardenParty homepage. Go to the GardenParty homepage.
2. Right-click your mouse on the words GardenParty at the top of the page. A box will pop up. Click on the word Settings.
3. A new box will pop up. On the bottom of this box you will see an icon that looks like a file folder. Click on the file folder icon.
4. You will see a question: How much information can gardenpartyworld.com store on your computer? Underneath the question, you will see a bar. Use your mouse to move the arrow on the bar to the right. Move the bar until the number on the right reads 10 KB or more. Thats about the same memory you need to view a medium-sized thumbnail photo.
5. Now you should have enough storage for the computer to remember your gardener each time you log in. Log in now, and click the box next to Remember Me. The next time you log in, you will see a picture of your gardener on the screen on the log in page.
If you have a Mac:
1. This change can be made on the GardenParty homepage. Go to the GardenParty homepage.
2. Hold down the Control button on your keyboard and click your mouse on the words GardenParty at the top of the page. A box will pop up. Click on the word Settings.
3. A new box will pop up. On the bottom of this box you will see an icon that looks like a file folder. Click on the file folder icon.
4. You will see a question: How much information can gardenpartyworld.com store on your computer? Underneath the question, you will see a bar. Use your mouse to move the arrow on the bar to the right. Move the bar until the number on the right of the bar reads 10 KB or more. Thats about the same amount of memory you need to view a medium-sized thumbnail photo.
5. Now you should have enough storage for the computer to remember your garden each time you log in. Log in now, and click the box next to Remember Me. The next time you log in, you will see a picture of your gardener on the screen on the log in page.
I have cleared my cache, but the same error message is still there!
1. Make sure you exit your web browser and open it up again before you try logging onto GardenParty.
2. Turn your computer off. Turn it on again. Then try logging onto GardenParty.
3. If none of this works, you might be having trouble with your flash player. Your flash player is the part of your computer that lets you play GardenParty. You might need to re-install it. The best way to do that is to go to the Adobe Flash Player Download Center.
Glossary of Technical Terms
When you visit a web page, your web browser will store the page on your computer in something called a cache. If you visit the same page more than once, your browser will go to the version saved in the cache to save time. That is a good thing, but it might also mean that you are seeing an older version of the web page. You need to clear out your cache to get rid of the older version.
Internet Service Provider (ISP)
The company that provides access from your home computer to the Internet. An ISP usually charges you a fee every month.
Firewall
A set of programs that is designed to keep unwanted or unsafe information from getting to your computer through an Internet connection. It is like a locked door that blocks intruders.
Flash Player
A flash player is a computer program that lets you listen to music and sound and watch video and animation on your computer. When you connect to an Internet site that uses music or graphics, your flash player will help you interact with that site.
Modem
A device that takes the signal from your computer and transforms it so it can be sent over a telephone line.
Pixel
Every picture on you see on a computer screen is actually made up of tiny little squares. Each of these squares is called a pixel.
Port
Your computer has many ports. When information arrives at your computer from the Internet, one of the ports will receive that information.
Router
A router is kind of like a traffic officer. When information from a computer reaches a router, the router decides which path on the Internet that information will travel.
Screen Resolution
A measurement that tells you how detailed an image on a computer is displayed. The measurement shows how many pixels are in an image. The more pixels you have, the more detailed your image will be.
Server
A server is a system of computers that delivers information and programs to other computers that are connected to it over the Internet. To play GardenParty, you have to connect to one of GardenPartys servers.
Spyware
A company can download a spyware program without you even knowing about it. The program monitors your activity on the Internet. It can interfere when you are trying to make an Internet connection or log on to a website.
Virus
A dangerous computer program that can harm the software running on your computer. You can download a virus off of the Internet without knowing it.
Web Browser
When you log on to the Internet, you use a web browser to help you visit different sites. The name of your browser should be on the icon that you click on when you connect to the Internet. It will also appear at the top of your screen when you are connected.
I need to know how fast my connection should be?
These Internet connections are faster:
1. Use a modem with a speed of 2MB per second with your dial-up connection.
2. Use a computer with a DSL connection.
3. Use a computer with a cable connection.
4. Use a computer with a fiber-optic connection.
My connection is slow?
* Reason #1: Connection to the Internet
* Reason #2: Things that slow down your connection
Reason #1:
The method you use to connect to the Internet may be a slow one. There are three main ways to connect to the Internet from a home computer: dial-up, cable, and DSL. If you have a dial-up connection, you connect to the Internet with a telephone line. This is the slowest way of connecting. You might always have a slow connection if you connect to GardenParty using dial-up. But there are a few things you can do to make sure you get the fastest connection possible:
1. Use the fastest modem you can. You will need a modem that sends and receives information at a speed of 56K per second. A modem with a speed of 2MB per second is even better.
2. Make sure there are no problems on your telephone line. An old phone line can pick up stray signals from other phone lines. This will interfere with your connection. Your parent or guardian might want to give your telephone service provider a call. They can tell you if there is a problem.
Reason #2:
Your computer might not be healthy. These things might all be slowing down your connection:
1. Make sure you are not running any other programs while you are on GardenParty. If you were visiting another website first, make sure you exit out of it. Do not try to play GardenParty while you are downloading music or video content from another site. This can really slow down your ability to connect to the Internet.
2. You might have more programs on your computer than your computer can handle. Even if all the programs are not running, they can slow things down. Talk to an adult in your home about deleting programs you never use to give your hard drive more space.
3. Your computer might not have enough memory.
4. Your computer might be infected by spyware. There are programs you can use that will check for spyware on your computer and clean it out for you.
5. Your computer might be infected by a virus. There are programs you can use that will check for viruses on your computer and get rid of them for you.
